Is Your MSP Effective? 4 Traits of Highly Effective Managed Services Providers

Technical competency is necessary for Managed Services Providers (MSPs) to deliver economically valuable technical services at scale to today’s SMB market. MSP leaders therefore need to build repeatability into all aspects of the business, including both technical operations and customer engagement.

Is your MSP effective?

• Do they rigorously document all repeated business processes with flowcharts that include actions, decision-points, scripts and more?
  Do they implement metrics to monitor process performance and consistency?
  Do they institutionalize process improvements by capturing them.

Here are 4 traits of highly effective MSPs!Image may be NSFW.
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1. They define and document repeatable processes: Technical competency is necessary for MSP success, but it’s not sufficient. To profitably deliver economically valuable technical services at scale, MSPs must also make that delivery consistently repeatable. MSP leaders therefore need to build repeatability into all aspects of the business, including both technical operations and customer engagement. They also consider consider process outcomes above and beyond efficiency and immediate process outcomes.
2. They are true partners – and they pick the right partners: Channel players have always had to choose their partners wisely, but the criteria MSPs apply to their technology partners differs from that of VARs in some significant ways. Resellers, for example, are typically focused on attributes such as technical specs, brand power, and discount structure. That’s because they had to close purchase deals with customers who knew what kind of hardware and software they were getting. MSPs are in a much different position. They are delivering services and trying to optimize customer satisfaction over time — consistently working on building relationships. Highly effective MSPs are more concerned with the quality and efficiency of an ongoing engagement and the satisfaction of their customers.
3. They provide responsive support: Responsive technical support has also always been important to SMBs relying on MSPs to help them run their day-to-day operations. Customer satisfaction imperatives MSPs face make it especially important that they can get produce fast response on a 24x7x365 basis.
4. They deliver security and compliance: Effective MSPs give access to remote Help Desk support and provide infrastructure management, firewall and virus protection, WAN/LAN health monitoring and a fully secure virtual environment, with disaster recovery, scheduled on-site support and more – all focused on keeping SMBs operating without disruption.

With CompuData’s Managed IT Services, you will no longer be reacting to IT issues – you will be proactively monitoring, measuring and maintaining the IT health and security of your business with accurate, predictable fixed fee support costs that meets your IT budget. Let CompuData detect and prevent critical issues such as security vulnerabilities, compliance issues, and downtimes, so you can focus on your core business with CompuData’s proactive IT support services.

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